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What do I do if I lost my credit/debit card?

  • April 2, 2019

Call 517-323-3644 anytime to report your card lost or stolen. The representative will status the card lost or stolen immediately. Additionally, you will want to request a new debit card and PIN. A new PIN will be assigned to your debit card, however, you may customize your PIN once you receive the new card and PIN mailer.

Generally it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the Member Service Representatives for alternative delivery options.