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Contact & Locations

  • Contact Us
    • Phone

      Call center hours

      Monday, Tuesday, Thursday, and Friday: 9am – 5:30pm
      Wednesday 10am – 5:30pm
      Saturday 9am – 1pm

    • Send a Message

      We love hearing from our members! Fill out this convenient online form and an Astera representative will be in touch with you shortly. This form is provided through an encrypted and secure messaging system.

    • For lost or stolen card assistance, please call the following numbers:

      MasterCard Debit Card

      To report a lost or stolen debit card, contact Astera at 517-323-3644 or 1-800-323-0048

      After business hours call 1-888-241-2510

      Outside of the U.S. call 909-941-1398

       

      ATM Card

      To report a lost or stolen Astera Instant Issue ATM card, contact member services at 517-323-3644 or 1-800-323-0048

       

      Visa Credit Card

      To report a lost or stolen Visa Card, please contact:

      Card Member Service at 1-800-558-3424

      Outside of the U.S. 701-461-1556

       

      Astera Membership Card

      To report a lost or stolen Astera Membership card, contact member services at 517-323-3644 or 1-800-323-0048

    • Schedule an Appointment and/or Check Wait Times at Astera CU Branch Offices.

      Schedule an Appointment

      Check Wait Times

    • 111 S. Waverly Road
      Lansing, MI 48917

      Phone
      (517) 323-3644

      Toll Free
      800-323-0048

  • Locations & ATMs
  • Holidays

    Our branches will be closed on the upcoming holiday:

    Thanksgiving Day

    Thursday, November 28, 2019

    Upcoming Holidays

    Thanksgiving Day
    Thursday, November 28, 2019
    Thanksgiving Friday
    Friday, November 29, 2019
    Christmas Eve
    Tuesday, December 24, 2019
    Christmas Day
    Wednesday, December 25, 2019
    New Years Eve
    Tuesday, December 31, 2019