Contact & Locations - Astera Credit Union

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Branch Lobbies Closed

Due to the health and safety of our members and employees, all branch lobby operations will be closed until a tentative date of April 14, 2020. For immediate service, our drive-thru windows will still be open to assist you. Our Virtual Branch will also continue normal business hours and can be reached at 800.323.0048. Click here to learn more.

Contact Us
Have a Question?

We’ve created a knowledge base of Astera CU information that you can use. If you don’t find the answer from the search field below, you can submit a question to our team.
- Phone
  
  (517) 323-3644
  
  Toll Free: 800-323-0048
  
  Virtual Branch hours
  
  Monday, Tuesday, Thursday, and Friday: 9am – 5:30pm
  Wednesday 10am – 5:30pm
  Saturday 9am – 1pm
- Send a Message
  
  We love hearing from our members! Fill out this convenient online form and an Astera representative will be in touch with you shortly. This form is provided through an encrypted and secure messaging system.
  
  Send a Message
- For lost or stolen card assistance, please call the following numbers:
  
  MasterCard Debit Card
  
  To report a lost or stolen debit card, contact Astera at 517-323-3644 or 1-800-323-0048
  
  After business hours call 1-888-241-2510
  
  Outside of the U.S. call 909-941-1398
  
  ATM Card
  
  To report a lost or stolen Astera Instant Issue ATM card, contact member services at 517-323-3644 or 1-800-323-0048
  
  Visa Credit Card
  
  To report a lost or stolen Visa Card, please contact:
  
  Card Member Service at 1-800-558-3424
  
  Outside of the U.S. 701-461-1556
  
  Astera Membership Card
  
  To report a lost or stolen Astera Membership card, contact member services at 517-323-3644 or 1-800-323-0048
- Schedule an Appointment and/or Check Wait Times at Astera CU Branch Offices.
  
  Schedule an Appointment
  
  Check Wait Times
- 111 S. Waverly Road
  Lansing, MI 48917
  
  Phone
  (517) 323-3644
  
  Toll Free
  800-323-0048
- 1-888-222-8868
- 517-323-0020
- (517) 323-4414

Locations & ATMs

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Global Mastercard ATMs

Find a Mastercard ATM in 120 countries and get access to your cash.

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Holidays

Our branches will be closed on the upcoming holiday:

Memorial Day

Monday, May 25, 2020

Upcoming Holidays

Memorial Day

Monday, May 25, 2020

Independence Day

Saturday, July 04, 2020

Labor Day

Monday, September 07, 2020

Columbus Day

Monday, October 12, 2020

Veterans Day

Wednesday, November 11, 2020

Thanksgiving Day

Thursday, November 26, 2020

Thanksgiving Friday

Friday, November 27, 2020

Christmas Eve

Thursday, December 24, 2020

Christmas Day

Friday, December 25, 2020

New Years Eve

Thursday, December 31, 2020

Online Banking

Branch Lobbies Closed

Due to the health and safety of our members and employees, all branch lobby operations will be closed until a tentative date of April 14, 2020. For immediate service, our drive-thru windows will still be open to assist you. Our Virtual Branch will also continue normal business hours and can be reached at 800.323.0048. Click here to learn more.

Online Banking

Branch Lobbies Closed

Due to the health and safety of our members and employees, all branch lobby operations will be closed until a tentative date of April 14, 2020. For immediate service, our drive-thru windows will still be open to assist you. Our Virtual Branch will also continue normal business hours and can be reached at 800.323.0048. Click here to learn more.

How to earn your rewards

It’s so easy to qualify; you’re probably already doing it! To earn your rewards, simply do the following activities and transactions in your Kasasa Cash Back account each monthly qualification cycle:

Have at least 15 debit card purchases clear
Be enrolled in eStatement notices
Have at least 1 automatic direct deposit (ACH) or online bill payment clear
Be enrolled and log into online or mobile banking at least once

That’s it. If you don’t qualify, there’s still no monthly service fee and you still earn dividends at the base dividends rate. Plus, you get the opportunity to earn huge rewards the very next monthly qualification cycle! Check out our Kasasa Qualification Calendar to make sure you are on track!

Send a Message

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