Contact & Locations - Astera Credit Union

Skip nav to main content.

Contact Us
Have a Question?

We’ve created a knowledge base of Astera CU information that you can use. If you don’t find the answer from the search field below, you can submit a question to our team.
- Phone
  
  (517) 323-3644
  
  Toll Free: 800-323-0048
  
  Virtual Branch hours
  
  Monday, Tuesday & Thursday: 9am – 5:00pm
  Wednesday: 10am – 5:00pm
  Friday: 9am – 5:30pm
  Saturday: 9am – 1pm
- Send a Message
  
  We love hearing from our members! Fill out this convenient online form and an Astera representative will be in touch with you shortly. This form is provided through an encrypted and secure messaging system.
  
  Send a Message
- For lost or stolen card assistance, please call the following numbers:
  
  MasterCard Debit Card
  
  To report a lost or stolen debit card, contact Astera at 517-323-3644 or 1-800-323-0048
  
  After business hours call 1-888-241-2510
  
  Outside of the U.S. call 909-941-1398
  
  ATM Card
  
  To report a lost or stolen Astera Instant Issue ATM card, contact member services at 517-323-3644 or 1-800-323-0048
  
  Visa Credit Card
  
  To report a lost or stolen Visa Card, please contact:
  
  Card Member Service at 1-800-558-3424
  
  Outside of the U.S. 701-461-1556
  
  Astera Membership Card
  
  To report a lost or stolen Astera Membership card, contact member services at 517-323-3644 or 1-800-323-0048
- 111 S. Waverly Road
  Lansing, MI 48917
  
  Phone
  (517) 323-3644
  
  Toll Free
  800-323-0048
- 1-888-222-8868
- 517-323-0020
- (517) 323-4414

Locations & ATMs

Find a Branch or ATM

Global Mastercard ATMs

Find a Mastercard ATM in 120 countries and get access to your cash.

Find a Mastercard ATM

Holidays

Our branches will be closed on the upcoming holiday:

Upcoming Holidays

Online Banking

Update Your Contact Information

In an effort to stay up-to-date with important credit union news and mailings, we’re asking members to review their contact information. Click here to learn how to make sure your information is accurate.

Online Banking

Update Your Contact Information

In an effort to stay up-to-date with important credit union news and mailings, we’re asking members to review their contact information. Click here to learn how to make sure your information is accurate.

How to earn your rewards

It’s so easy to qualify; you’re probably already doing it! To earn your rewards, simply do the following activities and transactions in your Kasasa Cash Back account each monthly qualification cycle:

Have at least 15 debit card purchases clear
Be enrolled in eStatement notices
Have at least 1 automatic direct deposit (ACH) or online bill payment clear
Be enrolled and log into online or mobile banking at least once

That’s it. If you don’t qualify, there’s still no monthly service fee and you still earn dividends at the base dividends rate. Plus, you get the opportunity to earn huge rewards the very next monthly qualification cycle! Check out our Kasasa Qualification Calendar to make sure you are on track!

Send a Message

This is not a secure form of communication. Please do not include your account number or any other personal information not requested on this form. For account questions, please log into your online banking account to send a secured message.

Name*
Name
First Name Last Name
Email*
Email
Phone
Phone
Best time to contact
Best time to contact
Your message
Your message
Email
This field is for validation purposes and should be left unchanged.