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Contact & Locations

  • Contact Us

    Have a Question?

    We’ve created a knowledge base of Astera CU information that you can use. If you don’t find the answer from the search field below, you can submit a question to our team.

    • Phone

       

      (517) 323-3644

      Toll Free: 800-323-0048

      Call center hours

      Monday, Tuesday, Thursday, and Friday: 9am – 5:30pm
      Wednesday 10am – 5:30pm
      Saturday 9am – 1pm

    • Send a Message

      We love hearing from our members! Fill out this convenient online form and an Astera representative will be in touch with you shortly. This form is provided through an encrypted and secure messaging system.

      Send a Message

    • For lost or stolen card assistance, please call the following numbers:

      MasterCard Debit Card

      To report a lost or stolen debit card, contact Astera at 517-323-3644 or 1-800-323-0048

      After business hours call 1-888-241-2510

      Outside of the U.S. call 909-941-1398

       

      ATM Card

      To report a lost or stolen Astera Instant Issue ATM card, contact member services at 517-323-3644 or 1-800-323-0048

       

      Visa Credit Card

      To report a lost or stolen Visa Card, please contact:

      Card Member Service at 1-800-558-3424

      Outside of the U.S. 701-461-1556

       

      Astera Membership Card

      To report a lost or stolen Astera Membership card, contact member services at 517-323-3644 or 1-800-323-0048

    • Schedule an Appointment and/or Check Wait Times at Astera CU Branch Offices.

      Schedule an Appointment

      Check Wait Times

    • 111 S. Waverly Road
      Lansing, MI 48917

      Phone
      (517) 323-3644

      Toll Free
      800-323-0048

    • 1-888-222-8868

    • 517-323-0020

    • (517) 323-4414

  • Locations & ATMs

    Find a Branch or ATM


    Nearby


    Astera Locations


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    Branches


    Shared
    ATMs

  • Holidays

    Our branches will be closed on the upcoming holiday:

    Memorial Day

    Monday, May 25, 2020

    Upcoming Holidays

    Memorial Day
    Monday, May 25, 2020
    Independence Day
    Saturday, July 04, 2020
    Labor Day
    Monday, September 07, 2020
    Columbus Day
    Monday, October 12, 2020
    Veterans Day
    Wednesday, November 11, 2020
    Thanksgiving Day
    Thursday, November 26, 2020
    Thanksgiving Friday
    Friday, November 27, 2020
    Christmas Eve
    Thursday, December 24, 2020
    Christmas Day
    Friday, December 25, 2020
    New Years Eve
    Thursday, December 31, 2020