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Astera Credit Union’s Website Privacy Statement

Thank you for visiting the Astera Credit Union website and reviewing our website privacy statement. (This is not to be confused with our Privacy Policy or Disclosure for the Credit Union. To read our Privacy Policy click here.)

Information Collected and Stored Automatically

For website security purposes and to ensure that this service remains available to all users, Astera Credit Union employs software programs to monitor network traffic to prevent unauthorized attempts to upload or change information, or otherwise cause damage.

For website management, information is collected for statistical purposes. Computer software programs are used to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. No personal information, such as your name or address, is collected or used for this analysis. We collect no information which would identify you personally.

We automatically collect and store only the following information about your visit –

The date and time you access our site. The pages you visit and the result of the request, such as an image or query, other status codes and values resulting from the Web server responding to the request received: HTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version.

Astera Credit Union does not use ‘cookies’. (A ‘cookie’ is a file placed on your hard drive by a website that allows it to monitor your visit, usually without your knowledge.) You can set your browser to warn you when placement of a cookie is requested and decide whether or not to accept it.

Information Collected from E-mails and Web Forms

When you send us personally identifying information, for example, in an electronic mail message containing a question or comment or by filling out a form that e-mails us this information, we use this information to fulfill or respond to your requests. We may store these requests to provide us with information for future improvements to our website. We may forward your e-mail to other departments with the Credit Union to employees who are better able to respond to your request. Astera Credit Union may also use this information to help us do our work. We do not create individual profiles with the information you provide. Astera Credit Union does not give, sell or transfer personal information to third parties, unless required by law.

If you have any other questions regarding this statement, please contact us.

Treatment of Members As Consumers

With respect to interactions with members as consumers or those applying to be consumers, the CEO will not cause or allow conditions, procedures, or decisions that are unsafe, undignified, or unnecessarily intrusive.

Further, without limiting the scope of the foregoing by this enumeration, he or she will not:

1. Elicit information for which there is no necessity.

2. Use methods of collecting, reviewing, transmitting, or storing member information that fails to protect against improper access to the material elicited.

3. Operate facilities without appropriate accessibility and privacy.

4. Leave members an unclear understanding of what may be expected from the service offered.

5. Allow members to be uninformed of this policy, or not provide a way to be heard for persons who believe they have not been accorded a reasonable interpretation of their protections under this policy.

Social Media Community Standards Policy

Astera CU reserves the right to delete any post or ban any social media account that does not abide to Astera CU standards. While we accept all forms of critique, posts must be in a respectable manner to all parties. To read the social media guidelines policy in its entirety, click here.

Astera CU Mobile App and Astera Card Controls Mobile App Policy

The Astera CU mobile app and the Astera Card Controls mobile app periodically collect, transmit, and uses geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activities, but only if the end-user expressly authorizes the collection of such information. Both Astera mobile applications may require access to the contact list on your mobile device in order to facilitate certain features within the application, including, but not limited to Bill Pay. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their location permissions at any time in their device settings.

Personal Fee Schedule Effective 09/01/2023

Business Fee Schedule Effective 06/01/2019

Funds Availability Policy Effective 07/01/2020