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Pandemic Response Plan – Branch Lobbies Closing

  • March 13, 2020

With the ongoing health and safety concerns of the Coronavirus COVID-19, we have decided that the best course of action to take for the health and safety of our membership and our employees, is to close our branch lobbies until a tentative date of June 1, 2020. 

We would like to emphasize that, while the lobbies in our Lansing area branches will be closed to the public during this pandemic;

  • Each of these branches has ATM and drive thru teller service through which you can perform nearly all of the same types of transactions that you may otherwise come inside for.  You still have access to your cash and we’re still here and eager to serve you.
  • More involved types of transactions such as loan applications can be performed online at or over the phone by calling our Virtual Branch at 800.323.0048.
  • Our hours of operation are not changing. Our locations and hours can be found by clicking here.

Although we strongly encourage you to utilize our convenient online and mobile banking options to access and manage your funds remotely during this time, we are still here and available to you on the phone and in our drive thrus if you need or prefer.  Experts and authorities have strongly encouraged us all to engage in whatever social distancing measures possible to help slow the spread of the virus.  While it may be a minor inconvenience and disruption for us and our members, in the grand scheme of things, closing our lobbies to the public is one relatively small thing we can do to help accomplish this objective and be a good steward to the communities we serve, all while still being able to provide all of the same financial services to our members.

We appreciate your patience and understanding as we work through this unprecedented situation together.  We want to reassure you again that our financial situation is sound and our members’ deposits are insured by the NCUA.  Please call us at 800.323.0048 if you have any questions or require assistance.

Note to our Ionia members: Due to the location of this branch within Walmart, at this time, our Ionia branch will remain open and business as usual until further notice. Should this change, we will send a follow-up communication. Please follow us on Facebook, and our blogs here for all future updates.

Thank you,
Martin Carter
Astera Credit Union

1 Comment

  • Vicki Becker

    We are proud of our Astera Credit Union for the steps they have taken to protect both our community and members of Astera . Thank you !

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